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Data Deletion Instructions

Bigfoot Express Freight (Pty) Ltd respects your right to have your personal information deleted. This page explains how to ask us to delete information we hold about you, including information from your WhatsApp conversations with us. See our Privacy Policy for more about how we handle personal information.

How to request deletion

Send your request by any of these methods:

  1. Email: write to privacy@bigfootexpress.co.za with the subject line “Data deletion request”.
  2. WhatsApp: send the message “DELETE MY DATA” to the Bigfoot WhatsApp number you have been communicating with.
  3. Phone: call 0800 244 366 (toll-free) or +27 31 737 1000 and ask for the Information Officer.

Please include:

  • your full name;
  • the phone number (including your WhatsApp number) and/or email address you used with us; and
  • if applicable, your account number or any waybill numbers, so we can find all related records.

To protect your information, we may ask you to confirm your identity before we act on the request.

What happens next

  • We will acknowledge your request within 5 business days.
  • We will delete or anonymise your personal information, including WhatsApp message history linked to your number, within 30 days of confirming your identity.
  • We will confirm by email or WhatsApp once deletion is complete.

Information we may need to keep

Some records must be kept by law or are needed for legitimate reasons, for example invoices and tax records, waybills and proof of delivery for open claims, or information needed for legal proceedings. Where this applies, we will keep only the minimum required, restrict its use, and delete it once the retention period ends. We will tell you if any of your information has been retained and why.

Stopping WhatsApp messages only

If you just want to stop receiving WhatsApp messages from us without deleting your data, reply STOP to any of our messages.

Messages stored on WhatsApp

Deleting your data from our systems does not remove messages stored on your own device. You can delete a chat in WhatsApp yourself, and information processed by WhatsApp is also governed by WhatsApp’s privacy policy.